Cancellation/Refund Terms

Last Updated: July 4, 2026

At Hyderabad Flower Gifts, customer satisfaction is our highest priority. As we deal primarily with fresh flowers, cakes, fruits, and other perishable products, we strive to ensure every order meets our quality standards. If you experience any issues with your order, we encourage you to contact us immediately so we can resolve the matter promptly.

1. Order Cancellation

Customers may cancel their order at least one day before the scheduled delivery date and will be eligible for a full refund.

Orders scheduled for same-day delivery cannot be cancelled once they have been processed or dispatched, as preparations for perishable products begin immediately after confirmation.

To request a cancellation, please contact us:

Phone: +91 90300 71122

Email: hyderabadflowergifts@gmail.com

2. Refund Eligibility

You may be eligible for a full refund or replacement under the following circumstances:

The product delivered is damaged, defective, or of unsatisfactory quality.
The order received is significantly different from the product ordered.
The ordered flowers, gifts, or selected colors become unavailable due to supply shortages and no suitable alternative can be provided on the requested delivery date.
We are unable to fulfill your order for reasons beyond your control after payment has been successfully received.

Each complaint is carefully reviewed by our customer support team before a refund or replacement is approved.

3. Product Replacement

If your complaint regarding product quality is found to be genuine after review, Hyderabad Flower Gifts may, at its discretion:

Replace the product at no additional cost, or
Issue a full refund to the original payment method.

Our priority is to resolve genuine concerns quickly and fairly.

4. Product Availability

Fresh flowers and certain gift items are subject to seasonal availability and market supply.

If a particular flower variety, gift item, or selected color is unavailable on the requested delivery date and no suitable substitute is accepted by the customer, a 100% refund will be processed.

5. Refund Processing

Approved refunds will be processed within 3 business days from the date the refund request is approved.

Refunds will be credited back to the original payment method used during the purchase. Processing time may vary depending on your bank or payment provider.

Once the refund has been initiated, you will receive a confirmation via email. We recommend retaining this confirmation until the refund has been successfully reflected in your account.

6. Non-Refundable Situations

Refunds may not be provided under the following circumstances:

Cancellation requests received on the scheduled delivery date for same-day deliveries.
Incorrect or incomplete delivery information provided by the customer.
Delivery delays caused by the recipient's unavailability.
Failed delivery attempts due to incorrect contact details or address.
Minor variations in flower arrangements caused by seasonal availability, provided the overall value, style, and quality remain consistent.

7. Contact Us

For refund requests, cancellations, or any order-related concerns, please contact our customer support team.

Hyderabad Flower Gifts

Website: www.hyderabadflowergifts.com